About Tech @ Exotel

Exotel powers mission-critical customer communication infrastructure for thousands of enterprises. Our systems process millions of calls, messages, and events every day with extremely high availability and accuracy.

We believe in:

• Distributed, resilient, fault-tolerant systems

• Strong engineering fundamentals and clean abstractions

• A culture of ownership: “You build it, you own it”

• Scalability, automation, observability, and minimal manual ops

• The right tool for the job — our current stack includes Golang, Node.js, Ruby, Java, Aerospike, MySQL, ElasticSearch, and modern cloud-native components.

Role Overview

As the Senior Engineering Manager – Billing, Data & Infrastructure, you will own two essential platform functions:

1. Billing Platform (Accuracy, compliance, finance integrity)

2. Data and Infrastructure Platform (Scale, performance, reliability, cost)

This role requires:

• Engineering leadership at org level

• Architecture-level influence

• Ability to guide complex distributed systems development

• Strong stakeholder and delivery leadership

• Deep operational rigor and obsession with performance & reliability

Key Responsibilities

1. Technical & Architectural Leadership

• Define and drive the technical roadmap for Billing, Data & Infrastructure services at Exotel.

• Guide architecture for distributed systems, data pipelines, storage, and observability.

• Ensure Billing systems meet accuracy, compliance, and scale requirements.

2. Billing Platform Ownership

• Own end-to-end billing systems including rating, charging, invoicing, taxation, and reconciliation.

• Partner with the CFO’s office for financial accuracy, audits, and reporting.

• Improve automation, data integrity, and system scalability.

3. Data, Infrastructure & Platform Engineering

• Lead teams managing compute, storage, networking, CI/CD, and cloud infrastructure.

• Ensure high availability, performance, and operational excellence.

• Drive monitoring, alerting, SLOs, cost optimisation, and deployment automation.

• Drive big data architecture, design, deployment and optimisation

4. Delivery & Execution

• Translate strategic goals into clear engineering plans and milestones.

• Own delivery timelines, quality, and engineering health metrics.

• Establish strong processes for reviews, testing, incident management, and releases.
  
  

5. People & Team Leadership

• Build and mentor high-performing engineering teams.

• Drive a culture of ownership, learning, and engineering excellence.

• Enable growth paths for engineers and leads.

6. Stakeholder & Cross-Functional Collaboration

• Work closely with Product, CFO’s office, Architects, and business leaders.

• Communicate priorities, trade-offs, and progress clearly.

• Align teams around long-term platform strategy.

Must-Haves

• 10–14+ years of experience with a deep engineering background in backend or distributed systems.

• 3–5+ years of engineering leadership (people + delivery).

• Proven success in leading high-scale infrastructure, platform, or distributed system teams.

• Strong experience with Billing/financial systems or data integrity–critical systems.

• Ability to drive architecture, influence senior technical leaders, and guide complex designs.

• Experience working with cloud-native technologies and modern DevOps practices.

• Strong communication, stakeholder management, and cross-functional leadership.

Good-to-Haves

• Experience with data infrastructure: pipelines, analytics frameworks, distributed databases.

• Exposure to AI/ML for anomaly detection, automation, or optimisation.

• Experience in telecom/CPaaS/payments or other high-availability domains.

• Deep understanding of systems reliability (SLOs, SLAs, capacity, performance engineering).

• Hands-on experience with optimizing cloud cost, infra automation, or internal platform services.

Why This Role Is High-Impact

• Own systems that directly affect Exotel’s revenue, trust, and global scale.

• Shape the foundational infrastructure that powers millions of daily communication events.

• Lead two mission-critical teams with strategic charter and influence.

• Be part of a strong engineering culture that values autonomy, impact, and technical excellence.