About us

Exotel is one of Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, ICICI, IDFC, Redbus, Flipkart, Quikr, Practo, Lazada, Redmart, etc. to name a few. We are a 9-year-old company with humble beginnings. We started as a 3 member team. Currently, we are a 120-member team catering to over 3000 customers across the globe. Our technology has connected over 400 million people across the world and powered over 10 billion conversations. Read our growth story here. 

Reporting to: Chief Financial Officer 

Role Overview 

The Head of Legal will serve as a strategic business partner to the leadership team, enabling Exotel’s growth while safeguarding  the company from legal, regulatory, and commercial risks. This role will own Exotel’s legal strategy across contracts,  compliance, litigation risk, corporate governance, and internal advisory, while building scalable legal playbooks aligned to long term business goals. 

This is a hands-on leadership role suited for a commercially minded legal professional with strong experience in B2B services  and fast-growing technology companies. 

Key Responsibilities 

Business & Commercial Advisory 

• Lead and manage all commercial, service, and enterprise agreements, including customer, vendor, partner, and procurement contracts. 
• Act as a trusted advisor to business, finance, HR, and leadership teams on legal, regulatory, and risk matters. • Enable deal velocity while ensuring appropriate risk assessment, mitigation, and contractual safeguards. • Translate complex legal and regulatory issues into clear, business-friendly guidance. 

Risk, Compliance & Governance 

• Identify, assess, and proactively mitigate legal, regulatory, and litigation risks across geographies.
• Own and strengthen compliance frameworks, including ethics, integrity, ABAC, and internal governance standards. 
• Stay abreast of changes in law, regulations, and relevant case law; ensure timely adoption across the organisation. 
• Support corporate governance, board matters, audits, and statutory obligations. 

Policy, Playbooks & Scale 

• Design and implement legal playbooks, SOPs, and contract templates to support scale and speed.
• Redraft and modernise existing policies and practices in line with long-term business strategy.
• Drive standardisation while allowing flexibility for high-impact or complex transactions. 

People & Capability Building 

• Lead, mentor, and develop the in-house legal team. 
• Identify capability gaps and implement structured training and upskilling programs. 
• Foster a culture of ownership, business partnership, and high legal standards. 

Ideal Candidate Profile 

Experience & Background 

• 10–12 years of total legal experience, including meaningful exposure to startup or high-growth environments.
• Strong background in B2B services; buy-side experience is an added advantage. 
• Deep expertise in managing commercial, service, and enterprise contracts. 
• Proven experience partnering with senior stakeholders while balancing business outcomes and risk protection. Skills & Competencies 
• Outstanding legal and business judgment, especially in ambiguous or fast-moving situations. 
• Ability to assess the size, scope, and risk of transactions and tailor contracts accordingly. 
• Excellent written and verbal communication skills with the ability to influence senior stakeholders. 
• High degree of independence, ownership, and decisiveness, with comfort operating in a dynamic environment. 
• Strong problem-solving mindset with practical, outcome-oriented solutions. 
• Demonstrated ability to build scalable legal frameworks rather than one-off solutions. 

What We Look For at Exotel 

• Strong alignment with Exotel’s values and a collaborative, stakeholder-first mindset. 
• Ability to balance legal rigour with business pragmatism. 
• Comfort working with minimal supervision while taking complete ownership of outcomes. 
• Curiosity and commitment to continuous learning, staying current with legal and industry developments. 
• A business-oriented legal leader who enables growth, not just controls risk.