Location: Bangalore/Gurugram

About Us

Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience. With over 20 billion annual conversations across Omni channel, voice, agents and bots,  Exotel is trusted by more than 7000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education.

Customer expectations are evolving and businesses face the challenge of balancing the need for increased revenue, optimized costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering an AI-powered communication solution to address all three!

About the Team

You will own the AI/Gen AI product vision and roadmap specifically for key international clients. This involves deep engagement with customers to understand their unique workflows and pain points, translating those insights into executable product features and managing the entire lifecycle from ideation to deployment.

Responsibilities / What You’ll Own

• International Customer Leadership: Act as the product expert and voice for strategic international customers, gathering requirements, and conducting market analysis tailored to their needs.

• Customer-Specific Roadmap: Own and manage the dedicated product roadmap for assigned key international accounts, prioritizing AI/Gen AI features that deliver significant customer value.

• Product Definition & Delivery: Define clear, actionable PRDs (Product Requirement Documents) and acceptance criteria for the AI/Gen AI team, ensuring alignment with customer requirements and technical feasibility.

• Execution & Alignment: Collaborate closely with Engineering, Data Science, Sales, and Customer Success to ensure timely and high-quality delivery, launch, and adoption of new AI features.

• Metric Ownership: Define and monitor key product metrics (e.g., adoption, usage) for international features, using data to inform continuous product iteration.

What You Bring / Required Skills & Experience

• 3+ years of progressive experience in Product Management, with at least 2+ years focused on AI, Machine Learning, or Conversational AI products.

• Proven experience in a highly customer-facing product role preferably working with international or large enterprise accounts.

• Strong technical understanding of AI/ML concepts, including Generative AI, LLMs, NLP, and their application in enterprise communication.

• Ability to define a clear product strategy and translate customer problems into detailed, shippable features.

• Exceptional communication skills, capable of influencing both technical teams and senior customer stakeholders.

• Data-driven decision-making and a bias for action.