About Exotel

Exotel is one of Asia’s leading customer engagement & communication platforms used by thousands of enterprises. We are building deeply reliable voice, messaging, and conversational AI layers used across BFSI, e-commerce, fintech, logistics, and more.

We are now looking for a hands-on Product Intern to help accelerate our product development and internal programs.

What this role is about

This is a high-ownership role designed for someone who can work across product, program management and research.

You should enjoy:

• Solving problems from first principles

• Getting clarity from ambiguity

• Breaking big problems into actionable steps

• Working with multiple teams

• Owning outcomes end-to-end

What you will do

Product Research & Strategy

• Understand product problems and translate them into clear requirements

• Conduct competitive research, benchmarking, feature analysis

• Support creation of PRDs, workflows and feature definitions

Program & Execution

• Work closely with product managers, engineering & design

• Track execution, timelines, dependencies

• Help run product sprints and standups

• Maintain project documentation and dashboards

Customer & Internal Insights

• Talk to internal stakeholders & customers to gather insights

• Analyse product usage, CX feedback, and data patterns

• Identify problem areas and propose solutions

You are a good fit if you…

• Are structured in thinking

• Can convert problems into solutions

• Are a self-starter who doesn’t wait for instructions

• Enjoy taking ownership and driving things independently

• Have strong communication skills (written + verbal)

• Are curious about software products, platforms, APIs, or enterprise tech

Why this role is exciting

• Work directly with product leaders

• A chance to influence real product decisions

• Exposure across multiple communication products

• Learn how modern SaaS products are built & shipped

• Fast learning curve, high ownership

Who should apply

Students / freshers who want to build a career in:

• Product Management

• Program Management

• Business or Strategy roles