About Exotel

Exotel is one of Asia’s largest customer communication platforms, helping enterprises move voice, messaging, contact centres, and AI-driven customer interactions to the cloud. We work with leading brands across fintech, e-commerce, consumer tech, and banking, powering billions of conversations every year.

Role Overview – Legal Associate

Exotel is at the intersection of CPaaS, CCaaS, and Conversational AI, transforming how enterprises communicate at scale. As a Legal Associate, you will support this transformation by owning and scaling commercial contracting across products, customers, and geographies.

This is a hands-on, high-impact role where you’ll work on AI-led, enterprise-grade agreements, build legal playbooks, and help evolve Exotel’s legal systems toward public-company readiness.

Why This Role Matters

• Exposure across CPaaS, CCaaS, Conversational AI, and large enterprise deployments

• Direct ownership of contracts end-to-end, not a narrow review role

• Close collaboration with Sales, Product, Engineering, Security, and CX teams

• Opportunity to build scalable legal processes, automation, and playbooks

• Fast learning curve in an AI-first, high-growth environment

Key Responsibilities

• Independently review, negotiate, and close commercial agreements (MSAs, SaaS, DPAs, SLAs, SOWs, partner contracts)

• Identify and mitigate risks across data privacy, telecom, AI commitments, IP, security, liability, and SLAs

• Partner with Sales and business teams to enable faster, business-friendly deal closures

• Build strong product understanding across telephony, APIs, AI workflows, and SLAs

• Contribute to contract playbooks, CLM workflows, and legal automation initiatives

• Support governance, compliance, and audit readiness

What We’re Looking For

Must-have

• 5–7 years of commercial contracting experience in tech / SaaS / platform companies

• Strong enterprise contract negotiation skills

• Ability to understand complex products and technical concepts

• Comfort operating in fast-paced, cross-functional environments

Skills

• Clear drafting and redlining

• Strong communication and structured thinking

• Business-oriented, pragmatic mindset

• Ability to prioritize and move fast

Nice to have

• Experience in CPaaS, telecom, AI, or data privacy

• Exposure to CLM tools or contracting automation

Education

• LLB (mandatory)

• Certifications in technology, privacy, telecom, or AI law are a plus