About us

Exotel is one of Southeast Asia’s largest cloud telephony companies. We aim to change the way enterprises look at customer communication. We build the best-in-class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, and Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew from a 3-member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, and 3.2 billion business SMS. Read our 2018 growth story here.

Role Overview

We are looking for a high-caliber Voice AI Strategist to drive go-to-market (GTM) strategy and problem-solving initiatives for our Voice AI products. The ideal candidate combines strong technical aptitude with structured consulting experience and the ability to operate in ambiguous, fast-moving environments.

This role will work closely with product, engineering, and business teams to shape strategy, influence execution, and accelerate market adoption of Voice AI solutions.

Key Responsibilities

• Own and drive GTM strategy for Voice AI products, including market sizing, positioning, pricing, and launch planning

• Partner closely with engineering and product teams to translate technical capabilities into clear customer value propositions

• Solve complex, ambiguous business and product problems using structured thinking and data-driven approaches

• Conduct deep market, customer, and competitive analysis to inform strategic decisions

• Influence cross-functional stakeholders and leadership without direct authority

• Support strategic initiatives such as new market entry, partnerships, and product roadmap prioritization

Required Qualifications

• Strong academic background from IIT / BITS / NIT or equivalent top-tier institutions

• 1–2 years of post-MBB experience (McKinsey, BCG, Bain preferred)

• Exposure to technology or SaaS sector (Voice AI, AI/ML, or platform businesses preferred)

• Proven experience in GTM strategy, commercialization, or growth initiatives

• Excellent problem-solving and structured thinking skills

• Ability to collaborate effectively across functions and influence senior stakeholders

• High comfort level in ambiguous and evolving environments

Core Competencies

• Technical understanding and ability to engage with engineering teams

• Go-to-Market strategy and execution

• Structured problem solving and analytical rigor

• Collaboration, stakeholder management, and influencing skills

• Adaptability and resilience in uncertain, fast-paced contexts