About Us

Exotel is the emerging market’s leading full-stack customer engagement platform comprising our suite of communication APIs, omnichannel contact center (Ameyo) & conversational AI platform(Cogno AI) in the cloud.We are on a mission to move enterprise customer communication to the cloud. In 2021, we powered over 7.5 billion calls and connected over 600 million people. We work with some of the most innovative companies such as Ola, Swiggy, Zerodha, Whitehat Jr, Practo, Flipkart, GoJek, etc. We also power customer communication for some of the top banks in the country. Join us on this journey to make a difference in how companies look at customer communication. Read our growth story here.

About the role

We are seeking a Customer Success Manager who will be responsible for managing and delivering on the requirements of top 200 funded startups in India. In this role, you will work closely with some of the largest technology companies, helping them leverage our Exotel platform to improve their business outcomes. You will be the main point of contact for these clients, managing their pre/post-sales experience, and ensuring their success with our platform.

What you will do?

• Manage expectations and provide guidance. For this, you’ll work with both the business and engineering teams of the client’s company helping them use our APIs and integrate. You’ll also be responsible to measure the success of the use-cases/ projects that have been implemented.

• Conducting product demonstrations, diagnosing and resolving technical issues, tracking project progress, and ensuring timely delivery of products.

• You will also be responsible for organizing regular check-ins with clients, updating them on project success, discussing new solutions, and showcasing the value Exotel brings

• Additionally, you will manage revenue generation through upselling and cross-selling, and will collaborate with sales teams to drive renewal rates.

What we look for?

• The ideal candidate should have 3-6 years of previous experience in a related customer success position or technical account management, preferably in a SaaS platform.

• You should have strong listening and sales skills and be able to establish long-term relationships with customers.

• Additionally, you should be comfortable conducting demos and engaging with various stakeholders, from engineers to CXOs.

• You should be proactive, responsive, and able to prioritize tasks effectively.