About Exotel

Exotel is the emerging market’s leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel’s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. 

Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju’s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel’s suite of communication APIs, Ameyo’s omnichannel contact centre (merger), and Cogno AI‘s conversational AI platform (acquisition) over the cloud. They’re a $100 million Series D funded company with $60 million in ARR.

We are seeking a highly skilled and experienced Senior IT Engineer to join our team. The ideal candidate will have a strong background in Linux certification, Cisco switches and WiFi management, video conferencing solutions, compliance handling, security tool deployments, and Single Sign-On (SSO) technologies.

What will you do?

• Manage and maintain Linux-based systems, ensuring high levels of performance, availability, and security.

• Configure and manage Cisco switches and WiFi infrastructure to ensure optimal network performance and reliability.

• Oversee video conferencing solutions, including setup, configuration, and troubleshooting.

• Handle compliance requirements, including audits and ensuring adherence to relevant standards and regulations.

• Deploy and manage security tools, such as MDM, AI-based XDR, SIEM, and DLP solutions, to protect the organization's IT assets.

• Implement and manage Single Sign-On (SSO) technologies to streamline authentication processes.

• Collaborate with cross-functional teams to design and implement IT solutions that meet business requirements.

• Provide technical leadership and guidance to junior IT staff members.

• Stay up-to-date with industry trends and best practices to ensure the organization's IT infrastructure remains secure and efficient.

What will you work for?

• Bachelor's degree in Computer Science, Information Technology, or related field.

• Linux certification (e.g., Red Hat Certified Engineer, LPIC) is required.

• Cisco Certified Network Associate (CCNA) or higher certification is required.

• Certification in Windows Server Hybrid Administrator Associate or higher is preferred.

• Proven experience in managing Cisco switches and WiFi infrastructure.

• Strong knowledge of video conferencing solutions, such as Zoom or Microsoft Teams.

• Experience in handling compliance requirements and audits.

• Hands-on experience in deploying and managing security tools.

• Familiarity with Single Sign-On (SSO) technologies, such as Okta or Azure AD.

• Excellent communication and interpersonal skills.

• Strong analytical and problem-solving abilities.

• Ability to work effectively in a fast-paced, dynamic environment.