About Us

Exotel is the emerging market’s leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel’s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. 

Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel’s suite of communication APIs, Ameyo’s omnichannel contact centre (merger), and Cogno AI‘s conversational AI platform (acquisition) over the cloud. They’re a $100 million Series D funded company with $60 million in ARR.

What will you do?

Program Manager, CEO Office. This role is a high visibility role providing an all-encompassing understanding of business and the opportunity to work on company priorities.

Key Responsibilities:

• Strategic Program Management: Oversee and manage a portfolio of strategic projects from conception through completion. Ensure that projects align with the organization's strategic objectives and deliver measurable results.

• Identification and Assessment: Continuously identify and evaluate potential internal programs that could significantly impact the organization. Assess risks, benefits, and resource requirements.

• Prioritization: Develop criteria for prioritizing internal initiatives and allocate resources accordingly to ensure effective execution.

• Execution Excellence: Establish a tough and rigorous project cadence, ensuring that milestones are met and stakeholders are held accountable. Implement performance metrics to gauge program success and areas for improvement.

• Stakeholder Engagement: Serve as a liaison between the CEO and other departments; facilitate communication and ensure that all parties are aligned with the CEO’s agenda.

• Leadership and Collaboration: Foster a collaborative culture that encourages innovation and continuous improvement. 

Qualification:

• Bachelor’s or Master’s degree in Business Administration, Management, or a related field.

• Minimum of 5 years of experience in program management and strategic planning. 

• Demonstrated ability to manage high-stakes projects and initiatives within a complex organizational environment.

What are we looking for:

• Strong interpersonal and communication skills, capable of effectively managing and resolving conflicts across varied stakeholders.

• Excellent analytical, problem-solving, and decision-making capabilities.

• Ability to manage multiple priorities, and maintain attention to detail.

• Quick learning ability, interest and intent in Exotel business lines.