About Exotel

Exotel is the emerging market’s leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel’s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. 

Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju’s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel’s suite of communication APIs, Ameyo’s omnichannel contact centre (merger), and Cogno AI‘s conversational AI platform (acquisition) over the cloud. They’re a $100 million Series D funded company with $60 million in ARR.

About the Business Unit

Scaleups BU is responsible for onboarding, managing, and supporting mid-market and SMB customers at Exotel. The BU includes pre-sales, inside-sales, outbound sales, customer experience, and support functions. 

What will you do?

You will directly work with the Scaleups BU head to drive programs and improvements that help achieve the business goals. It is a high-impact role which will require you to understand business dynamics (including product lines & GTM strategies), analyze data, ideate/execute new projects, and drive outcomes. This role will involve working closely with the scaleup BU team leaders across sales, CX, and support, and interfacing with cross-functional teams like product, marketing, and finance. 

• Identify and Execute Projects with Direct Measurable Results: Identify and drive a portfolio of strategic projects that help increase revenue and gross profit of the scale-up business. These projects span across different functions and can be either limited time-bound projects (e.g. price revisions for low-margin customers) or result in new business practices (e.g. marketing strategies to improve NRR of long-tail customers). 

• Cross-Functional Collaboration & Stakeholder Engagement: Ensure new initiatives and information rolled out by cross-functional teams (e.g. product, finance, revops) are communicated to the scaleups team, and implemented as needed. Furthermore, you will be expected to establish new cross-functional processes (or change the current processes) to address scaleup business requirements. 

• Drive Execution Excellence within the Team: Drive weekly cadences with scaleup business leaders to monitor their progress and outcomes. You will be expected to drive excellence by helping them prioritize, getting into details, and clearing any of their roadblocks and pain points.

Qualification:

• Bachelor’s in Engineering (mandatory) and a Master’s degree in Business Administration, Management, or a related field (preferred) from Tier-1 institutes

• 3-5 years of experience in program management, data analysis, or product management. 

• Demonstrated ability to manage high-stakes projects and initiatives within a complex organizational environment.

What are we looking for:

• Excellent analytical, problem-solving, and decision-making capabilities.

• Ability to manage multiple priorities, and maintain attention to detail.

• Quick learning ability, interest and intent in Exotel business lines.

• Strong interpersonal and communication skills, capable of effectively managing and resolving conflicts across varied stakeholders.