Exotel is a leading cloud communications company that empowers businesses to reimagine customer engagement. Our innovative solutions in CPaaS (Communications Platform as a Service), CCaaS (Contact Center as a Service), Chatbot technologies, and Generative AI enable organizations to deliver seamless, intelligent, and personalized experiences across channels. With a global footprint, Exotel partners with industry leaders to drive business transformation through cutting-edge technology.

About the Role

We are looking for an experienced Product Manager to own and manage voice & messaging components of the CPaaS Platform. The role involves active participation in product strategy, competitive analysis, market research and customer engagements. You’ll work with cross-functional teams to build products that cater to customer needs, fill gaps in the market and increase customer satisfaction.

To be successful in this role, you should have a passion to create, disrupt and scale. You should have a proven track record of launching features/products across multiple release cycles. Your main responsibilities include gathering product requirements, creating roadmaps, prioritizing feature implementations, improving overall customer experience, and moving business metrics. Our ideal candidate needs to have a blended mix of growth mindset, entrepreneurial sense and immense empathy for customers & stakeholders.

What will you do?

• Derive inputs from the overall product & organizational strategy to feed into the product roadmap

• Interact and coordinate with customers and customer-facing teams to gather and analyze customer requirements and market trends

• Create PRDs and provide all supporting artifacts like Wireframes, Design Documents and Business Case.

• Work with other PMs to create PRDs, prioritize them & drive agile shipping / execution across different charters.

• Monitor and measure success metrics of products and features

• Conduct research to identify customer needs and market gaps

• Create support and training documents for internal and external stakeholders

What do we look for?

• Work experience of 4-5 years as a Product Manager. Prior technical experience is a must.

• Experience in writing clear and detailed requirement documents, user stories and strategic documents (Business Case, GTM, Pricing Plan, etc.)

• Hands-on experience with platform technologies, REST APIs and SDKs

• Knowledge of cloud telephony and/or Telecom products is a plus.

• Exposure to telephony protocols, ISDN, SIP, VoIP, WebRTC is a plus.