About Us

Exotel is the emerging market’s leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel’s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. 

Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju’s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel’s suite of communication APIs, Ameyo’s omnichannel contact centre (merger), and Cogno AI‘s conversational AI platform (acquisition) over the cloud. They’re a $100 million Series D funded company with $60 million in ARR.

Roles and Responsibilities

• Implementation and testing of GenAI solutions for Exotel’s customers 

• Liaise with pre-sales teams and customers for understanding of requirements and timelines

• Liaise with product team to understand the product to ensure efficient implementation as well as to suggest product improvements

• Liaise with support teams for ensuring adherence to committed SLAs

Must Haves

• Good in coding (Preferably Python) and DSA

• Familiarity with React, HTML, CSS, JS or similar frameworks

• Familiarity with HTTP, REST, microservices, concurrency and Multithreading

• Experience working with Linux OS, TCP/IP networks, Database, Queues, caching

• Good problem solving and communication skills

• Willingness to work in a dynamic and fast paced environment.

• 2-4 years of experience with a Bachelor / Master's Degree in Computer Science or equivalent.

• Ownership and commitment towards work

Good-to-haves

• Experience with Gen-AI technologies (LLM prompt engineering)