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| TECH | Full-time
, ,About Us
Exotel is the emerging market’s leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel’s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa.
Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju’s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel’s suite of communication APIs, Ameyo’s omnichannel contact centre (merger), and Cogno AI‘s conversational AI platform (acquisition) over the cloud. They’re a $100 million Series D funded company with $60 million in ARR.
Roles and Responsibilities
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Champion (lead) projects for Implementation, testing of GenAI solutions for Exotel’s customers
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Own up support for ensuring committed SLAs
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Work with support team wherever needed
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Liaise with pre-sales teams and customers for understanding of requirements and timelines
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Liaise with product team to understand the product to ensure efficient implementation as well as to suggest product improvements
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Team mentoring
Must Haves
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Proven track record of project delivery for 1+ years
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Good coding (Preferably Python) skills and DSA
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Good problem solving and communication skills
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Familiarity with React, HTML, CSS, JS or similar frameworks
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Familiarity with HTTP, REST, microservices, concurrency and Multithreading
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Basic familiarity with Gen-AI technologies (LLM prompt engineering)
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Willingness to work in a dynamic and fast paced environment.
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4-6 years of experience with a Bachelor / Master's Degree in Computer Science or equivalent.
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Ownership and commitment towards work
Good-to-haves
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Experience with cloud deployments