Sr/Vice President – Product Management

About Exotel

Exotel is a leading cloud communications company that empowers businesses to reimagine customer engagement. Our innovative solutions in CPaaS (Communications Platform as a Service), CCaaS (Contact Center as a Service), Chatbot technologies, and Generative AI enable organizations to deliver seamless, intelligent, and personalized experiences across channels. With a global footprint, Exotel partners with industry leaders to drive business transformation through cutting-edge technology.

Role Overview:

As the Sr/Vice President of product Management, you will lead the vision, strategy, and execution of Exotel’s product portfolio, including CPaaS, CCaaS, Chatbots, and Generative AI solutions. This high-impact role involves shaping the future of customer communications, driving innovation, and achieving measurable business outcomes. You will collaborate with cross-functional teams to deliver products that delight customers and position Exotel as a market leader.

We seek a visionary, detail-oriented product leader who thrives in dynamic environments, enjoys problem-solving, and is passionate about creating products that address real customer pain points.

Experience :

• Product Management Expertise

• 15+ years in Product Management, with leadership roles in cloud communications, SaaS, or AI-driven platforms.

• Proven track record of scaling and managing complex product portfolios.

• Experience integrating Generative AI and innovative technologies into products.

• Enterprise SaaS Experience

• At least 5 years of experience serving Enterprise Customers in the last 7 years.

• 5+ years working in the SaaS world in the last 7 years.

• 3+ years in the Customer Experience (CX) space (CRM, Contact Center, AI Automation) in the last 5 years.

• Technical Understanding

• Experience building web-based products (not mobile apps) with an emphasis on real-time, mission-critical applications like customer service/support.

• Deep understanding of cloud technologies, AI, and software development lifecycles.

• Business Acumen

• Proficient in using TAM and SAM analysis to build business cases for product development.

• Demonstrated ability to drive revenue growth and deliver measurable business impact.

• Track Record

• Can passionately discuss at least one successful or failed product you’ve envisioned, built, and launched.

What you bring :

• Customer-Centric Mindset:
  You focus on how a product solves customer pain points rather than its novelty or uniqueness.

• Proactive Learning:
  Your feature ideas stem from customer conversations and support tickets, not just online trends.

• Understanding the ‘Why’:
  You do your homework to understand the underlying customer need before proposing solutions.

• Continuous Improvement:
  You are always seeking to learn and improve through hindsight and feedback.

• Listening Skills:
  You listen more than you speak and remain open to new inputs and ideas.

• Adaptability:
  While you hold strong convictions, you are willing to align and move forward when needed.

Leadership :

• Team Development:

• Experience building and mentoring a team of 15+ PMs.

• Cross-Functional Influence:

• Regularly collaborate with peers in engineering, support, sales, and CX to align and achieve goals.

• Storytelling & Evangelism:

• Passionate about storytelling; participate in conferences, roundtables, and analyst briefings to influence perspectives.

• Inspiring Teams:

• Motivate engineering teams to build products even when they are not the "latest trend."

• Mature Disagreement:

• Disagree passionately but align and commit to the team’s direction once a decision is made.

What This Role Offers

• Strategic Leadership: Influence Exotel’s growth and market position.

• Innovation: Work on cutting-edge AI and cloud communications technologies.

• Impact: Drive business transformation and customer success.

• Growth: High-visibility role with opportunities for professional advancement.

• Collaboration: Inclusive environment that values diverse perspectives and fosters innovation.