About Us

Exotel is a leading provider of AI transformation solutions for enterprise customer engagement and experience. With over 20 billion annual conversations across omnichannel, voice, agents, and bots, Exotel is trusted by 7,000+ clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare, and Education. Customer expectations are evolving rapidly, and businesses face the challenge of balancing revenue growth, cost optimisation, and exceptional CX. Exotel steps in as the transformative partner, delivering AI-powered communication solutions that address all three — enabling businesses to engage smarter, faster, and better.

Role Overview

As the Engineering Manager – Gen AI (CQA Team), you will lead a team of engineers to build next-generation customer experience solutions powered by AI. You will own the delivery, quality, and execution of engineering projects, working closely with product managers, architects, and business stakeholders.

Roles & Responsibilities

• Build, mentor, and grow a high-performing engineering team while creating a culture of efficiency, innovation, and continuous learning.
• Translate the engineering roadmap into executable projects and own end-to-end delivery.
• Track and report engineering health metrics (e.g., bug severity, production incidents, resolution timelines).
• Guide the team to deliver high-quality, scalable, and maintainable code. Implement processes for code reviews, test plans, and deployment practices.
• Collaborate with Product Managers on functional roadmaps and requirements and partner with Architects on non-functional requirements (scalability, security, performance).
• Work closely with business owners, PMs, and architects to align priorities and timelines, and own communication, reporting, and alignment across all stakeholders.

Must-Haves:

• 8–10+ years of experience with a Bachelor’s/Master’s degree in Computer Science or equivalent.
• Strong technical expertise in backend/platform development, REST APIs, client libraries, and/or frontend systems.
• Experience with Gen AI technologies and implementing AI-driven solutions.
• Proven track record of delivering complex software projects with measurable outcomes.
• 1–2+ years of experience in building/managing a high-performance team.
• Capability and intent to take end-to-end ownership of delivery. Excellent communication and stakeholder management skills.
• Experience with cloud deployments, distributed/scalable systems, and a DevOps-first culture.