About us 

Exotel is the emerging market’s leading full-stack customer engagement platform and business-focused virtual telecom operator. Exotel has also recently received a virtual telecom operator licence to offer cost-effective end-to-end VoIP telephony services, making the company a 100% compliant cloud calling operator. 

Exotel was founded in 2011 and has an impressive cloud-based product suite that drives 70 million conversations every day for more than 6000 businesses in India, Southeast Asia, the Middle East, and Africa. Today, the omnichannel contact centre, communication API suite, and conversational AI platform from Exotel help some of the fastest-growing businesses in emerging countries manage their customer engagement. 

Some of the customers include MNC Group Indonesia, DHL Malaysia, Telekom Malaysia, Grab, Finmas, HDFC Bank, ICICI Bank, RBL, IDFC First bank, Swiggy, Zomato etc.

Exotel has $50 million ARR and a $100 million Series D funding round.

Exotel has won The ET StartUp Awards 2022 under the Comeback Kid category. 

Tech @ Exotel

Exotel Engineering solves some really cool infrastructure-level problems with the goal of ensuring no one misses a call or an SMS.

• Our focus is on building a very fault-tolerant, loosely coupled, scalable, and real-time distributed system

• We are generally agnostic of language, technology, or tools. Currently, our tech stack is built on Golang, Node.js, Ruby, Java, and PHP. We use Aerospike, MySQL as data stores, ElasticSearch for search, and Beanstalkd for queuing

• We emphasize a lot on clean abstractions of code, loosely coupled services, and good coding practices

• We are very strong believers in "you built it, you own it!". And running a distributed system is very different from just building one!

• We are crazy about high availability.

Roles and Responsibilities

As the engineering manager of the team, your roles and responsibilities include: 

Build and mentor a team of engineers

• Create an environment and culture where efficiency and innovation thrive
• Manage learning and development of team members.

Work with stakeholders (Business owners, Product managers, Architects) to identify objectives for the team and deliver outcomes. This includes

• Work with Product managers for functional roadmap and requirements
• Work with Architects for non-functional requirements
• Liaise with all stakeholders on priorities and timelines

Own up delivery - guide the team to deliver

• Translate engineering roadmap into executable internal projects, and own the end-to-end execution of these projects.
• Track and report engineering health metrics (such as bugs by severity, production incidents, etc.)
• Ensure quality through processes ( Review code, test plans, and deployment plans.)

Must-haves

• 8-10+ years of experience with a Bachelor / Master's Degree in Computer Science or equivalent.

• Capability and intent of taking end-to-end ownership

• Excellent communication and stakeholder management skills

Good-to-haves

• Experience with Gen-AI technologies

• Experience with cloud deployments (distributed and scalable systems) and DevOps as a culture environment