About Us

Exotel is the leading customer engagement platform and virtual telecom operator in emerging markets. Since 2011, Exotel has enabled over 50 million daily interactions through its cloud-based suite of communication tools spanning voice, video, and messaging channels. Trusted by 6,000+ companies across 60+ countries, Exotel empowers unified customer engagement in markets such as India, Southeast Asia, the Middle East, and Africa.

Some of the fastest-growing companies, including Ola, Swiggy, Flipkart, Byju’s, Urban Company, HDFC Bank, and Zomato, rely on Exotel for their customer communication needs. With a robust ecosystem combining Exotel’s communication APIs, Ameyo’s omnichannel contact center, and Cogno AI’s conversational platform, Exotel is now a $100 million Series D-funded company with an ARR of $60 million.

Tech @ Exotel

Exotel engineering solves some really cool infrastructure level problems with the goal of ensuring no one misses a call or an SMS.

• Our focus is on building very fault-tolerant, loosely coupled, scalable and real-time distributed system
• We are generally agnostic of language, technology or tools. Currently, our tech stack is built on Golang, Node.js, Ruby, Java and PHP.
• We use Aerospike, MySQL as data stores, ElasticSearch for search and Beanstalkd for queuing
• We emphasize a lot on clean abstractions of code, loosely coupled services and good coding practices
• We are very strong believers in "you built it, you own it!". And running a distributed system is very different from just building one!
• We are crazy about high availability.

 Engineering Team @ Exotel

The “Product Engineering” Team builds applications and products enabling customers to use our core services such as Voice and messaging, grammatically. The team builds endpoints with Identity, Authentication, and Management layers for other developers/programs to consume our core services. Examples include integration into other CRM services such as Zoho, Freshdesk, etc OR into customers' own workflows. It also focuses on building the work-flows as UI elements that can be used by customers.

Software engineering within the Product Engineering team involves all aspects of software engineering: designing and architecting services and features, development, testing, instrumentation, deployment, stabilization, and operations. You will be working on the core cloud telephony platform and products. A lot of focus in what you do will be outside of just adding features - you will be constantly thinking of "how do I scale out my cluster to twice its size with 60 seconds?", "how do I increase the platform uptime from 99.95 to 99.99?", "how to shave off a few extra milliseconds in response times?" etc.

What we are looking for?

We are looking for technically very strong candidates, with a strong understanding of computer systems. We want people who love designing and building infrastructure components and large complex services. We are looking for engineers driven by a passion to create applications systems that can redefine the contact center communication space.

What you will do?

You will be a part of the “Product Engineering” team at Exotel. Specifically, we are looking for engineers for building services and dashboard backends that help customers use Exotel in a variety of ways.

Responsibilities include end-to-end software engineering aspects:

• Designing and plan systems, services, and components
• Development
• Testing
• Deployment
• Instrumentation, dashboarding, and monitoring
• Debugging production issues and handling production incidents
• Stakeholder management
• Mentoring and technical evangelizing

Must-haves

• 2-5 years of experience with a Bachelor / Master's Degree in Computer Science or equivalent.
• Experience in application development in product engineering organizations.
• Very strong in Computer Science fundamentals
• Expertise with one of Java /Core Java/ Go /Python
• Expertise in Reactjs.
• Experience in working with web Services, REST APIs / SOAP / RPC/ Spring /Spring Boot
• Experience building large scale distributed systems OR done core systems programming
• Knowledge of different data stores, data modeling, and scaling them
• A "DevOps" mindset. You own what you will develop.
• Excellent written and verbal communication skills, with strong attention to detail and a head for problem-solving.
• Team-player, flexible, and able to work in a fast-paced environment

Good-to-haves

• Exposure to telephony protocols,contact Centre. ISDN, SIP, WebRTC & others like TCP/UDP, etc.
• Exposure to databases like Mongo, Redis, Mysql, or other relations DBs
• Strong understanding of Microservice design and distributed architecture
• Exposure to build and deploy pipeline and tools