About Us:

Exotel is the leading customer engagement platform and virtual telecom operator in emerging markets. Since 2011, Exotel has enabled over 50 million daily interactions through its cloud-based suite of communication tools spanning voice, video, and messaging channels. Trusted by 6,000+ companies across 60+ countries, Exotel empowers unified customer engagement in markets such as India, Southeast Asia, the Middle East, and Africa.

Some of the fastest-growing companies, including Ola, Swiggy, Flipkart, Byju’s, Urban Company, HDFC Bank, and Zomato, rely on Exotel for their customer communication needs. With a robust ecosystem combining Exotel’s communication APIs, Ameyo’s omnichannel contact center, and Cogno AI’s conversational platform, Exotel is now a $100 million Series D-funded company with an ARR of $60 million.

Responsibilities:

• Champion (lead) projects for the Implementation, testing of GenAI solutions for Exotel's customers.
• Work with the support team wherever needed.
• Liaise with pre-sales teams and customers for an understanding of requirements and timelines.
• Liaise with the product team to understand the product to ensure efficient implementation, as well as to suggest product improvements.
• Team mentoring.

Requirements:

• Proven track record of project delivery for 1+ years.
• Good coding (Preferably Python) skills and DSA
• Good problem-solving and communication skills.
• Good Knowledge of Gen-AI technologies (LLM prompt engineering).
• Familiarity with React, HTML, CSS, JS, or similar frameworks.
• Familiarity with HTTP, REST, microservices, concurrency, and Multithreading.
• Willingness to work in a dynamic and fast-paced environment.
• 4-6 years of experience with a Bachelor's / Master's Degree in Computer Science or equivalent.
• Ownership and commitment towards work.
• Good-to-haves: Experience with cloud deployments.