About us

Exotel is a leading full-stack customer engagement platform and business-focused virtual telecom operator. Exotel has also recently received a virtual telecom operator license to offer cost-effective end-to-end VoIP telephony services, making the company a 100% compliant cloud calling operator. Exotel was founded in 2011 and has an impressive cloud-based product suite that drives 70 million conversations daily for more than 6000 businesses in India, Southeast Asia, the Middle East, and Africa. Today, Exotel's omnichannel contact centre, communication API suite, and conversational AI platform help some of the fastest-growing businesses in emerging countries manage customer engagement. They have a $50 million ARR and a $100 million Series D funding round.

Exotel has won The ET StartUp Awards 2022 under the Comeback Kid category.

What you will do?

• Influence the product roadmap as a technical leader
• Exploration and adoption of new technologies to improve system reliability and efficiency. 
• Technical guidance and mentoring to the Project teams on architecture and design.
• Help enforce and/or tweak SLAs for existing deployments to improve efficiency.
• Build and improve and enforce processes to improve efficiency.
• Build and guide the team for operational excellence.
• Stakeholder management
• Mentor junior engineers in the team.

What do we look for?

Must Haves

• 7+ years of experience with a Bachelor or Master's degree in computer science or equivalent.
• 2+ years of end-to-end application services development experience in product engineering organizations.
• 3+ years of working with major cloud solutions AWS (preferred), Azure, GCP.
• Strong fundamentals around 3-Tier, microservices architecture and distributed systems
• Experience with design & development of RESTful services
• Experience with developing Linux-based applications, networking and scripting.
• Experience with different data stores, data modeling and scaling them
• Familiarity with datastores such as Aerospike, MySQL, Mongo-db etc.
• Experience with one of the OOP languages: Golang (preferred) / PHP (preferred) / Ruby / Python / C++
• Good understanding of data structures, multi-threading and concurrency concepts.
• Experience with DevOps tools like Jenkins, Ansible, Kubernetes, Git is a plus.
• Experience with elastic search queries and visualization tools like grafana, kibana
• Experience leading project team to deliver critical software solutions
• Strong networking fundamentals: Firewalls, Proxies, DNS, Load Balancing, etc.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Team-player, flexible and able to work in a fast-paced environment.
• A "DevOps" mindset. You own what you will develop. 

Good to Have

• Experience in telecom, related protocols and product startups would be a plus. 
• Experience in telecom messaging software systems, or high transaction messaging software systems
• Experience in integrating with SMS gateways, IP messaging services like WhatsApp etc.
• Practical Experience in managing Production scale systems.
• Experience working with data ETL pipelines is a plus.
• Experience in development of cloud telephony systems (CPaaS) is a plus.