Job Description: IT/Admin Support

The Department

The IT Department is responsible for supporting and maintaining the company’s IT systems and for providing efficient support to all business users. The department is also responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the IT provision extended within the business.

Responsible to

This role reports directly to the Sr. Manager IT.

Mandatory Certifications / Skills – Linux, CCNA

Preferred Experience : 0 -1 Year. 

Duties/Areas of Responsibility

The position will involve the following areas of responsibility:

• Should be able to manage escalations. 
• Responsible for managing backups. 
• Diagnose and resolve technical issues. 
• Undertake small to medium-sized IT projects as instructed by the Sr. Manager IT 
• Provide desktop and server support. 
• Support and maintain MS Server/Desktops. 
• Setting up and configuring new laptops and desktops. 
• Install authorized software to laptops and desktops. 
• Ensuring security and upgrades are applied and kept up to date on desktops and laptops. 
• Antivirus installation to all desktops and laptops. 
• Fault-finding to laptops and desktops. 
• Reporting faults and maintaining logs on servers, desktops and laptops. 
• Patching of network and phones. 
• Ensure all logs for equipment and users are maintained. 
• Setting up and configuring new core servers. 
• Installing authorized software to core servers. 
• Ensuring patches and upgrades are applied to core servers. 
• Fault-finding to core servers. 
• Creating purchase requisitions for IT hardware/software. 
• Ensuring all software purchased licensing is recorded and maintained. 
• Exchange server mailbox maintenance including archiving mailboxes. 
• Setting up new users and disabling expired accounts in accordance with HR requirements.
• Should be fluent in troubleshooting Windows and Mac OS.
• Exposure towards WIFI networks including Cisco Meraki.
• Exposure towards Video Conferencing Solutions / Collaboration devices.

Other

• Prepare documents, meeting materials and correspondence.
• Perform basic administrative support duties as required to meet specific operational objectives.
• Perform miscellaneous job-related duties as assigned by the Sr. Manager IT
• Work extra hours to meet deadlines, as required and where reasonable.
• Provide assistance as required to the IT Manager.
• Provide assistance and support to colleagues in IT-related matters.
• Ensure that a high level of customer service and support is provided to all internal and external customers.
• Ensure high customer satisfaction rate.
• Should have good communication skills.

Admin Duties/Areas of Responsibility

The position will involve the following areas of responsibility:

• Organize meetings and training sessions for HR and Sales.
• Coordination with the 91Springboard team for day-to-day activities.
• Manage access cards issued by the 91 Sprning board team.
• Assist and support to colleagues in Admin & HR-related matters.
• Manage inward & outward couriers.
• Manage stock inventory of gifts and office stationeries.
• Onboarding & offboarding in 91Springboard system.