About us

Exotel is one of Asia's largest customer communication platforms. We are on a mission to move enterprise customer communication to the cloud. In 2020, we powered over 4 billion calls and connected over 320 million people. We work with some of the most innovative companies such as Ola, Swiggy, Zerodha, Whitehat Jr, Practo, Flipkart, GoJek, etc. We also power customer communication for some of the top banks in the country. Join us on this journey to make a difference in how companies look at customer communication.

Job Title: Trainee Analyst
Experience Required: 0–2 Years
Location: Gurugram
Employment Type: Full-Time
Department: Revenue Operations
 

About the Role:

We are looking for a motivated and detail-oriented Trainee Analyst to join our Revenue Operations team in Gurugram. This entry-level role is ideal for recent graduates or individuals with up to 2 years of experience. You will play a key supporting role in foundational data activities, ensuring accuracy, consistency, and timely reporting across revenue processes. This is a fantastic opportunity to develop core analytical skills and gain hands-on exposure to operational data in a fast-growing business environment.

Key Responsibilities:

• Assist in collecting, organizing, and maintaining high-quality revenue and GTM data across systems like Salesforce, spreadsheets, and internal tools — the backbone of all business decisions.
• Help identify data gaps, duplication, and inconsistencies. Play a key role in cleaning, validating, and improving the accuracy of our revenue data.
• Support the creation of dashboards, performance reports, and executive-ready metrics around pipeline, forecast, NRGP, CSAT, and more — building your skills in analytics and visualization tools.
• Work closely with RevOps Analysts and Managers to ensure data and systems are aligned for business reviews, QBRs, strategic planning, and operational forecasting.
• Assist in documenting SOPs, recurring workflows, and business-critical processes — laying the groundwork for scalable, repeatable GTM operations.
• Grow into a strategic role: Get exposure to cross-functional teams like Sales, Finance, Strategy, and CX — setting you up for future growth into Analyst, Tooling Specialist, or Business Partner roles in Revenue Operations.

Required Skills & Qualifications:

• Bachelor’s degree in any stream - (Preferably - BBA, BCA,  Economics)
• Strong attention to detail and a structured approach to data work.
• Basic proficiency in Microsoft Excel or Google Sheets (formulas, pivot tables, filters).
• Familiarity with business systems like CRMs (e.g., Salesforce) is a plus.
• Willingness to learn tools such as SQL, Power BI, or Tableau.
• Good communication and time management skills.
  
  

Preferred (Not Mandatory):

• Internship or academic project experience related to data or operations.
• Exposure to Revenue Operations, Sales Ops, or Finance Ops.
• Understanding of basic revenue metrics and operational KPIs.
  
  

Why Join Us?

• Work closely with a high-performing Revenue Operations team.
• Learn from experienced analysts and leaders.
• Get real-world exposure to CRM systems, business data, and reporting tools.
• A supportive work culture that fosters growth and continuous learning.