About Us

Exotel is the emerging market’s leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel’s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. 

Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju’s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel’s suite of communication APIs, Ameyo’s omnichannel contact centre (merger), and Cogno AI‘s conversational AI platform (acquisition) over the cloud. They’re a $100 million Series D funded company with $60 million in ARR.

Key Responsibilities:

• Define the product strategy and roadmap for the Conversation Suite of product charters, aligning with the company's overall vision and customer needs
• Drive end-to-end solutioning & delivery involving conversational products
• Define best practices, scaling processes, mentor junior PMs and evangelize product mindset
• Collaborate with cross-functional teams (engineering, sales, marketing, customer success) to deliver high-quality products and experiences
• Analyze market trends, customer feedback, and competitive landscape to identify opportunities for product innovation and improvement
• Prioritize and manage the product backlog, ensuring efficient resource allocation and timely delivery of features
• Communicate product updates, roadmaps, and metrics to stakeholders and executive leadership

Required Skills and Experience:

• Overall 6+ years of experience along with minimum 3+ years of experience in Product Management in a B2B SaaS or enterprise software industry. 
• Strong understanding of AI Technologies, CX landscape and industry specific use cases.
• Proven track record of successfully launching & scaling enterprise products
• Excellent communication and presentation skills, with the ability to effectively convey complex technical concepts to diverse audiences
• Proficient in product management tools and agile methodologies
• Bachelor's degree in Computer Science, Engineering, or a related field; MBA preferred