About Us

Exotel is the emerging market’s leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel’s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. 

Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju’s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel’s suite of communication APIs, Ameyo’s omnichannel contact centre (merger), and Cogno AI‘s conversational AI platform (acquisition) over the cloud. They’re a $100 million Series D funded company with $60 million in ARR.

Job Description:

The Associate Consultant – Presales role is focused on supporting the presales process by gathering and analysing customer requirements, assisting in the preparation of proposals, and supporting product demonstrations to clients. This role works closely with Senior Consultants and the Sales team.

Job Locations:

We are looking to hire two Associate Consultants, one based out of  Bangalore and the other to be based in Gurugram

Role Expectations:

• Ensuring their understanding of the role is in line with what we expect.
• Ability to understand customers' requirements and craft a Business Proposal.
• Ability to present solutions and demos
• Excellent written and verbal communication
• Strong, comprehensive and analytical abilities
• Proactive and open to ramp-up on new products/technologies/offerings on an ongoing basis.
  
• Assist in responding to RFIs, RFPs, and RFQs under the guidance of senior team members.
• Support knowledge management activities by maintaining documentation and templates.

Other Skills:

• Strong aptitude for learning new technologies and business processes.
• Good written and verbal communication skills.
• Analytical skills for understanding customer pain points and basic solution scoping.

Preferred Educational Background:

BE/B.Tech (ECE/CSE/IT). MBA is a plus but not mandatory.

Preferred Professional Background:

• Exposure to presales activities in software/product-based companies or systems integrators.
• Basic understanding of contact center technologies, networking, or telecom is an advantage.