About us 

Exotel is the emerging market’s leading full stack customer engagement platform and business-focused virtual telecom operator. Exotel has also recently received a virtual telecom operator licence to offer cost-effective end-to-end VoIP telephony services, making the company a 100% compliant cloud calling operator. 

Exotel was founded in 2011 and has an impressive cloud-based product suite that drives 70 million conversations every day for more than 6000 businesses in India, Southeast Asia, the Middle East, and Africa. Today, the omnichannel contact centre, communication API suite, and conversational AI platform from Exotel help some of the fastest-growing businesses in emerging countries manage their customer engagement. 

Some of the customers include MNC Group Indonesia, DHL Malaysia, Telekom Malaysia, Grab, Finmas, HDFC Bank, ICICI Bank, RBL, IDFC First bank, Swiggy, Zomato etc.

Exotel has $50 million ARR and a $100 million Series D funding round.

Exotel has won The ET StartUp Awards 2022 under the Comeback Kid category. 

Tech @ Exotel

Exotel Engineering solves some really cool infrastructure-level problems with the goal of ensuring no one misses a call or an SMS.

• Our focus is on building a very fault-tolerant, loosely coupled, scalable, and real-time distributed system

• We are generally agnostic of language, technology, or tools. Currently, our tech stack is built on Golang, Node.js, Ruby, Java, and PHP. We use Aerospike, MySQL as data stores, ElasticSearch for search, and Beanstalkd for queuing

• We emphasize a lot on clean abstractions of code, loosely coupled services, and good coding practices

• We are very strong believers in "you built it, you own it!". And running a distributed system is very different from just building one!

• We are crazy about high availability.

Product Engineering Team @ Tech @ Exotel

The “Product Engineering” Team builds applications and products enabling customers to use our core services such as Voice and messaging, grammatically. The team builds endpoints with Identity, Authentication, and Management layers for other developers/programs to consume our core services. Examples include integration into other CRM services such as Zoho, Freshdesk, etc OR into customers' own workflows. It also focuses on building the work-flows as UI elements that can be used by customers.

Software engineering within the Product Engineering team involves all aspects of software engineering: designing and architecting services and features, development, testing, instrumentation, deployment, stabilization, and operations. You will be working on the core cloud telephony platform and products. A lot of focus in what you do will be outside of just adding features - you will be constantly thinking of "how do I scale out my cluster to twice its size with 60 seconds?", "how do I increase the platform uptime from 99.95 to 99.99?", "how to shave off a few extra milliseconds in response times?" etc.

What are we looking for?

We are looking for technically very strong candidates, with a strong understanding of computer systems. We want people who love designing and building infrastructure components and large complex services. We are looking for engineers driven by a passion to create application systems that can redefine the contact centre communication space.

What will you do?

As the Senior Architect of this team, your roles and responsibilities include: 

• You will work in the architecture team to provide the architectural guidance to one of the groups within the company

• You will lead the company’s security roadmap for the first year before you transition to application architecture

• You will deliver architectures for cloud-based solutions mostly with some telephony involved

• You will review architectures and design suggestions coming in from team leads and other engineers in the engineering team

• You will produce great docs that communicate your designs clearly 

• The designs that you produce have no technical shortcomings. Systems built use top-notch technical approaches (Irrespective of experience in the tech)

• In the age of the Internet, what we know has less value than how we can apply what we learn

• You will form a sound understanding of the existing systems and you will guide teams to incident resolution when there are escalations

• You will review and sometimes produce great RCAs

• You will influence design decisions in the groups that you work with.

Your Skills:

• You have about 10 to 12 years of experience building cloud systems and have spent at least the last 2 years in architecture roles

• You have good comfort with cloud based architectures and most importantly have the ability to assimilate new technologies and deliver architectures on them

• You do not need any kind of hand holding in technology

• Knowledge of some telephony such as SIP, Asterix, Networking etc is a huge advantage

• You are good at incident resolution and know how to resolve incidents systemically instead of solving specific problems

• You have a bent of mind to reach the root of a problem

• Having a good exposure to AWS stack is a huge plus

• You have a degree in engineering or an excellent track record to demonstrate 

• You care about your work beyond just a way to earn money - there is some passion for engineering and creating something as a team inspires you