Job Description For Sr. IT Engineer (Network & Security)

About the Role:

We are seeking a highly skilled and experienced Senior IT Engineer to join our team. The ideal candidate shall have a strong background in Cisco Networking Devices, Firewall, WiFi Management, Video Conferencing Solutions, Compliance Handling, MDM and other security tools.

About Us:

Exotel is the emerging market’s leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel’s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa.

Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju’s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel’s suite of a communication API, Ameyo’s omnichannel contact centre (merger), and Cogno AI‘s conversational AI platform (acquisition) over the cloud. We are a $100 million Series D funded company with $60 million in ARR.

Responsibilities:

• Manage and maintain Linux-based systems, ensuring high levels of performance, availability, and security.

• Configure and manage Cisco switches and WiFi infrastructure to ensure optimal network performance and reliability.

• Oversee video conferencing solutions, including setup, configuration, and troubleshooting.

• Handle compliance requirements, including audits and ensuring adherence to relevant standards and regulations.

• Deploy and manage security tools, such as MDM, AI-based XDR, SIEM, and DLP solutions, to protect the organization's IT assets.

• Implement and manage Single Sign-On (SSO) technologies to streamline authentication processes.

• Collaborate with cross-functional teams to design and implement IT solutions that meet business requirements.

• Provide technical leadership and guidance to junior IT staff members.

• Stay up-to-date with industry trends and best practices to ensure the organization's IT infrastructure remains secure and efficient.

• Macbook management and troubleshooting. 

Required Skills:

• Bachelor's degree in Computer Science, Information Technology, or related field.

• Cisco Certified Network Associate (CCNA) or higher certification is required.

• Proven experience in managing Cisco switches and WiFi infrastructure.

• Strong knowledge of video conferencing solutions (Zoom, Microsoft Teams).

• Experience in handling compliance requirements and audits.

• Hands-on experience in deploying and managing security tools.

• Familiarity with Single Sign-On (SSO) technologies (Okta, Azure AD).

• Excellent communication and interpersonal skills.

• Strong analytical and problem-solving abilities.

• Ability to work effectively in a fast-paced, dynamic environment.

Good-to-Haves:

• Linux certification (e.g., Red Hat Certified Engineer, LPIC) is required.

• Certification in Windows Server Hybrid Administrator Associate or higher is preferred.