About Us

Exotel is the emerging market’s leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel’s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju’s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel’s suite of communication APIs, Ameyo’s omnichannel contact centre (merger), and Cogno AI‘s conversational AI platform (acquisition) over the cloud. They’re a $100 million Series D funded company with $60 million in ARR.

Business HR Partnership

• • Collaborate with leadership to understand business needs and develop HR strategies to support organizational goals.

  • Serve as a consultant to managers on employee-related issues, providing guidance on policies, processes, and people management.

  • Drive the goal-setting process across the team and advise managers on the process. Act as a consultant to managers on managing poor performers as well as high performers

  • Create effective reports to analyze employee information. Enable managers & leaders with proactive solutions to address people's challenges and foster a positive work environment

Talent Management:

1. • Conduct HR culture fitment rounds for candidates to ensure they are the right fit for the role and the organisation. Coordinate seamlessly with the recruitment team to provide actionable feedback and ensure a seamless candidate experience.

   • Design and implement talent development programs, including performance reviews, succession planning, and career development initiatives.

   • Conduct exit interviews, analyse attrition data and develop strategies to manage and reduce the attrition

Employee Engagement:

1. • Create awesome employee experience through relationship building, conflict resolution, team building, and partnerships.

   • Develop and execute employee engagement programs, team-building activities, and recognition programs.

   • Foster a culture of open communication, inclusion, and continuous feedback.

   • Identify HR intervention needs, create appropriate programs, actively participate in HR interventions & projects and ensure timely completion.

   • Stay connected with employees, do regular 1-1 with critical people and escalate risks

   • Conduct exit interviews, analyse attrition data and develop strategies to manage and reduce the attrition

   • Work with the HR operations team in managing employee lifecycle processes, from onboarding to offboarding.

Culture and Change Management:

• • Champion the company’s values and culture, ensuring they are embedded in all HR practices.

  • Lead change management initiatives to support growth and transformation in a fast-paced environment 

Requirements

• Experience: 4-6 years of HR experience, preferably in startups or high-growth organizations.

• Education: Bachelor’s/Master’s degree in HR, Business Administration, or a related field.

• Proven track record in talent acquisition, employee engagement, and performance management.

• Strong understanding of HR policies, employment laws, and compliance.

• Excellent communication and interpersonal skills with a solution-oriented mindset.

• Ability to work independently, handle ambiguity, and thrive in a fast-paced environment

• Will have a collaborative working style and the ability to inspire others into action and to think creatively about solutions

• Values inclusion, diversity of opinions and people, and every member of the team, regardless of their title